Please see our policies page for our return, damaged item, and shipping policies.
current page is,Check Out the Lighting Design FAQs — Lighting Design Store
Frequently asked questions
What is your return policy?
How do I measure for lights?
How can I contact you?
You can contact us at cs@lightingdesign.com or by phone 844-461-3633. Please note, our customer service hours are Monday-Friday 9 a.m. – 5 p.m. MST.
What is your price match guarantee?
We will match any competitor price! Please see our policies page for our full price matching policy.
What can I expect during our free virtual consultation?
Our free virtual consultations take place over Zoom where we help you light your space. Please come with either a photo of your room from different angles or be prepared to turn your camera on to show us your space. We will get measurements as well as your preferred style to perfectly tailor lighting options for you.
How do I create a wishlist?
You will first want to create a customer account by clicking on the person icon at the top righthand corner of the website. Then you'll want to make sure you are logged in to your account before you start saving. As you go through products you can either click the heart button on the product or the "Add to Wishlist" button on the product page.
What does pre-order mean?
Pre-order means the product is not in stock. Typically, we will have an estimated ship date under the product name so you can see when the item should ship. If you order a pre-order item, you will be put on a waitlist to ensure you are one of the first people to receive the item.