Policies

What is your Shipping Policy?

As soon as we receive and verify payment we will ship via FedEx or UPS. Once the item arrives it is your responsibility to inspect for damages and make sure that everything is correct. Orders that require LTL (Freight Truck) are delivered curb side only. If any other services are required that will need to be negotiated between you and the freight company. If you encounter a problem with a fixture or an item damaged we must receive notification within 24 hours of receipt to initiate a claim. Our normal shipping is for the lower 48 states. Shipping to Hawaii, Alaska or Canada, please email for a quote.(cs@lightingdesign.com)

Do you ship internationally?

We currently are not shipping internationally at this time.

What is your Return Policy?

(In store purchases)

We are pleased to provide you with quality products made by the top brands in lighting and accessories. We do realize, however, that occasionally products do arrive damaged or defective. Should you receive a damaged or defective product, please e-mail us at cs@lightingdesign.com within 1 day of delivery and we will replace the item free of charge. In stock items may be returned for a full refund within 24 hours of receipt if uninstalled. In stock items may be returned for store credit within 72 hours from purchase if uninstalled. Special orders are non returnable. All returns are subject to a 25% restocking fee. Items must be returned in original packaging, uninstalled in the condition in which they were received. Clearance items are non returnable. Please allow up to 48 hours for refunds to process.

(Online purchases)

We require an RMA (return merchandise authorization) on all returns. No credit will be given to all orders that arrive without an RMA. To receive a full refund, all merchandise must be returned within 30 days of receipt. Merchandise must be returned in a re-saleable condition: complete in original packaging, unused, and free from damage. If the item or box is damaged used or not returned in the original box, including all parts… No credit will be given and you will be responsible to pick the item/items up. Returns over $500.00 (per order) will automatically be charged a 35% re-stocking fee. Buyer is responsible for return shipping costs. We do not accept returns on clearance items. All purchases made on our website must be handled and returned to our online sales department. Items returned to our store locations will be refused. In order to initiate a return or if you have any questions please call 1-877-495-9381 or email cs@lightingdesign.com.

What Customer Service help do you offer?

There are instances in which an item may be listed but is not actually in stock. If you have an electrician scheduled to install your item, you need to check availability and estimated shipping time to ensure your order will arrive before your scheduled installation.

All items listed will require bulbs and assembly unless otherwise noted. We do our best to obtain images and descriptions from our manufactures. Sometimes an item may show extra options that are not actually included. We will do our best to work with you on the price but we will not eat the full cost.

Please note that our online sales department is closed on the weekends and holidays, E-mails and payments received after Friday afternoon will not be processed until the next business day. If you are not receiving a response to your E-mail, Please call us at 1-877-495-9381 so that we can clear up any problems.

E-mail is not perfect. Some computers and internet service providers have SPAM prevention software that may disregard legitimate E-mails or E-mail servers can go down and lose mail. We are committed to excellent customer service. If you feel dissatisfied please call us before leaving any feedback that is not positive. Our phone number is 1-877-495-9381, our email is cs@lightingdesign.com, representatives are available Monday - Friday 9:00 A.M. - 5:00 P.M Mountain Standard Time.