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Frequently Asked Questions

Who am I buying from?
The Lighting Design Company sells quality lighting and design products to homeowners, contractors, and interior designers across the United States. We currently have three showrooms, located in Draper, Orem, and Layton Utah, with 11,600 square feet of showroom space displaying thousands of lighting fixtures, fans, controls, furniture, lamps, and decorative accessories from all of today’s top manufacturers including Murray Feiss, Kichler, Minka Lavery, Designers Fountain, Metropolitan, Corbett, Kalco, Quoizel, Progress, Triarch, Tech Lighting, Lutron, Uttermost, Howard Miller, Emerson, Fanimation, Minka Aire, Monte Carlo, WAC, Schonbek, and Savoy House. Our Lighting Design Internet department is our latest effort to bring quality products straight to the customer. Our experienced sales staff, in our showrooms and on-line, is certified by the American Lighting Association and trained in interior design to better help you find the best lighting and design solutions to meet your needs. To truly know Lighting Design is to know our owner, interior designer Jean Eyre. In a world of clutter, hype, and complacency, Jean Eyre has an eye for seeing and giving her customers lighting and design alternatives that provide traditional elegance with refreshingly new, innovative beauty. Jean has taken her knowledge of the electrical contracting business, which she and her family have successfully run for the past fifteen years, and blended it with her eye for designing beautiful and comfortable homes to create Lighting Design, the fastest growing retail lighting company in the intermountain area. As president of Lighting Design, Jean has successfully managed the inherent difficulties of rapid growth, while continuing to provide her customers with personal service and the latest innovations in the lighting industry. This progressive attitude is reflected in the fact that Lighting Design has won lighting awards in the Parade of Homes every year since we have been in business. For Lighting Design and its president, Jean Eyre, the future holds the promise of giving more people the comfort and refuge they long for in their homes by continuing to provide them with quality lighting and expert personal service.

What is your Shipping Policy?
As soon as we receive and verify payment we will ship via UPS. Once the item arrives it is your responsibility to inspect for damages and make sure that everything is correct. If you encounter a problem we must receive notification within 24 hours of receipt to initiate a claim. We want to work with you to make sure you are happy. The above shipping cost is for the 48 states. Shipping to Hawaii, Alaska or Canada, please email for a quote. (cs@lightingdesign.com)

Do you ship internationally?
No

What is your Return Policy?
We are pleased to provide you with quality products made by the top brands in lighting and accessories. We do realize, however, that occasionally products do arrive damaged or defective. Should you receive a damaged or defective product, please e-mail us at cs@lightingdesign.com within 1 day of delivery and we will replace the item free of charge.In stock items may be returned for a full refund within 24 hours of receipt if uninstalled. In stock items may be returned for store credit within 72 hours from purchase if uninstalled. Special orders are non returnable. All returns are subject to a 25% restocking fee. Items must be returned in original packaging, uninstalled in the condition in which they were received. Return shipping must be prepaid by the purchaser. We will refund your purchase within 48 hours of receipt of item. Clearance items are non returnable.

What Customer Service help do you offer?
Draper Showroom 11538 S. State Street Draper, UT 84020 (801)495-1948 (801)619-0343 Fax Store Hours 9am - 6pm Monday-Friday 10am - 4pm Saturday cs@lightingdesign.com Orem Showroom 541 N. 1200 W. Orem, UT 84057 (801) 434-5444 (801) 426-6241 Fax Store Hours 9am - 6pm Monday-Friday 10am - 4pm Saturday Layton Showroom 1485 West Hill Field Road, Unit 201 Layton, Utah 84041 (801) 444-3321 Store Hours 9am - 6pm Monday - Friday 10am - 4pm Saturday Chandler Showroom 4320 W Chandler Blvd, Suite 4 Chandler, AZ 85226 (480)907-5854 Store Hours 9am - 6pm Monday - Friday 10am - 5pm Saturday Online Sales Department There are instances in which an item may be listed but is not actually in stock. If you have an electrician scheduled to install your item, you need to check availability and estimated shipping time to ensure your order will arrive before your scheduled installation. All items listed will require bulbs and assembly unless otherwise noted. Please note that we are closed on the weekends and holidays, E-mails and payments received after Friday afternoon will not be processed until the next business day. If you are not receiving a response to your E-mail, Please call us at 1-877-495-9381 so that we can clear up any problems. E-mail is not perfect. Some computers and internet service providers have SPAM prevention software that may disregard legitimate E-mails or E-mail. We are committed to excellent customer service. If you feel dissatisfied please call us.